Services & Support

The expertise to help you achieve more — included with your ProposalCentral subscription.

Our renowned customer support and services team helps clients take their funding programs to another level.

Experience, expertise, and an unyielding commitment to our customers.

Our client success team is composed of experts with decades of cloud technology and philanthropic experience. Every day, they help new clients get started with ProposalCentral and experienced clients achieve more with their solutions.

Rapid onboarding and program set-up

From data migration to program set up, we’ll get you up and running quickly. After you’re live, we’ll handle the calls from your applicants and awardees so you can focus on your mission.

Training and development for your grants team

Our customer success team provides expert training to impart the knowledge your team needs to succeed.

Custom integration and Development

We’ll ensure that ProposalCentral integrates to your other back-office solutions and can even customize the offering to your specific requirements.

Onboarding & Training.

We’ll work with you to get you onboarded quickly. We handle everything including program set-up and education. And we’ll be there for you as your grants management program evolves providing ongoing training and onboarding of new staff.

 

  • Set-up of existing programs
  • Migration of historical grant data
  • Virtual training for your entire team
  • Ongoing education and support for new staff

Program set-up.

When you join the ProposalCentral platform, we’ll get all of your existing programs with active awardees set up quickly and accurately. And in each subsequent grant cycle, the team will be ready to help with new programs.

 

  • Flexible data collection options for your programs
  • Set-up process adapted to your organization’s methodology
  • Templates and terminology adapted to your brand

Get in Touch.

Normal business hours: 8:30am – 5-00pm EST (Mon-Fri)

by phone (toll-free): 800 875 2562 (Toll-free U.S. and Canada) or +1 703 964 5840 (Direct Dial International) by e-mail: pcsupport@altum.com

Data migration.

Our team provides both technical expertise and hands on support to ensure the timely, accurate, and complete migration of your program data. During data migration, we’ll ensure continuity of your programs enabling your active awardees to supply progress reports immediately in PC.

 

  • Integrate and preserve historical application and award content files.
  • Flexible data migration from flat file (Excel) to APIs

DID you know?

ProposalCentral has a 99% Customer Retention Rate.

Applicant and Grantee Support.

We handle all the in-bound support calls from applicants and awardees so that you can focus on your mission. Our team will send deadline reminders to keep your programs and researchers on track.

 

  • We’ll field questions about application requirements and deadlines
  • Send reminders to applicants and awardees on deadlines and milestones
  • Provide technical support for ProposalCentral to researchers interacting with your programs

Integrations.

ProposalCentral comes with native integration to data providers like ORCID, CrossRef and ROR as well as to many back-office systems. When custom integration is required, our services team will review options and work with your team to architect the right solution.

 

  • Support for connections to industry standard metadata providers like ORCID, CrossRef, and ROR
  • Integration to back-office ERP systems for seamless tracking of grant financials
  • Automated data outputs from ProposalCentral at intervals that work for your organization
  • Web integration for public award search through your foundation’s website

Need support?

Normal business hours: 8:30am – 5:00pm EST (Mon–Fri)

by phone (toll-free): 800 875 2562 (Toll-free U.S. and Canada) or +1 703 964 5840 (Direct Dial International) by e-mail: pcsupport@altum.com

Proven Results with Altum

The largest independent grant making platform in the world. Connecting hundreds of funding organizations with over 600,000 researchers.

$21B

Funded Grants.

1.5 Million

Peer-Review Critiques.

600,000

ProposalCentral Users.

Over 30,000

Research Institutions.

700,000

Research Applications.