Services & Support
Our renowned customer support and services team helps clients take their funding programs to another level.
I've been writing grants for 15 years but I’d never used ProposalCentral. My customer service rep was SO patient, kind. She walked me through the process and fixed things here and there. She gave me every attention and was such a huge help. I just wanted to thank you for the great training you've given.
We’ll work with you to get you onboarded quickly. We handle everything including program set-up and education. And we’ll be there for you as your grants management program evolves providing ongoing training and onboarding of new staff.
When you join the ProposalCentral platform, we’ll get all of your existing programs with active awardees set up quickly and accurately. And in each subsequent grant cycle, the team will be ready to help with new programs.
Our team provides both technical expertise and hands on support to ensure the timely, accurate, and complete migration of your program data. During data migration, we’ll ensure continuity of your programs enabling your active awardees to supply progress reports immediately in PC.
We handle all the in-bound support calls from applicants and awardees so that you can focus on your mission. Our team will send deadline reminders to keep your programs and researchers on track.
ProposalCentral comes with native integration to data providers like ORCID, CrossRef and ROR as well as to many back-office systems. When custom integration is required, our services team will review options and work with your team to architect the right solution.
The largest independent grant making platform in the world. Connecting hundreds of funding organizations with over 600,000 researchers.